NetReflector today announced the release of the VantagePoint VoE ^TM Suite – a comprehensive Voice of the Employee solution for measuring and improving organizational performance. Read more…

Customer satisfaction surveys are a valuable and necessary component of any Voice of the Customer (VoC) program. But as companies continue to collect and act on survey results, satisfaction scores can begin to flatten out over time. In our latest article “When Satisfaction Scores Go Flat: Do’s and Don’ts for Dealing with a Stubborn Trend Line” we discuss how companies can keep customer initiatives from stalling when their satisfaction ratings reach a plateau. Download the article